Seasons Furniture
Autumn Sale - up to 70% off / Seize this crazy October
FAQ
Do you provide across Canada delivery?
We ship across major cities of Canada except for the following areas: Northwest Territories, Yukon, Nunavut, Newfoundland and Labrador. In these locations, a shipping surcharge of $150 will apply and we ask that you please allow 7-10 business days for your order to arrive once it has been processed .
What is your returns policy?
RETURN POLICY
What is your returns policy?
If unused…package not open
Returns accepted within 30 business days if unused, unwashed items that are still in original packaging. To make a Return, please have it available for pick up in the same manner in which it was delivered. It’s customer need response upload to carrier truck, A flat rate return shipping fee of $300 will be applied to your refund.
if you need our arrange carrier pick up your return items
EX : your order $1000 ( before TAX )
flat rate return shipping fee is $300
we will return you $700+TAX
if you can return by yourself
EX : your order $1000 ( before TAX )
without return shipping fee
we will return you $1000+TAX
If used or package open
Returns for used or package open items are subject to a restocking fee for 20% of the cost of the item (before taxes) which will be deducted from your total refund. Please repackage your items as original packaging, and have it available for pick up in the same manner in which it was delivered. It’s customer need response upload to carrier truck.
if you need our arrange carrier pick up your return items
EX : your order $1000 ( before TAX )
20% restocking fee is $200
flat rate return shipping fee is $300
we will return you $500+TAX
if you can return by you self
EX : your order $1000 ( before TAX )
20% restocking fee is $200
without return shipping fee
we will return you $800+TAX
What do I do when my order has visible damages?
-
Make sure you note all the damages on the delivery receipt ,and you can reject receive it and asking carrier bring back to us , and please take picture and sent to us , then we will redelivery to you .
-
if items seems ok inside, but package have damage , you still can receive it , but you need take photos and make note on delivery sheet, that which carrier will asking you sign and also asking carrier sign it , and you receive the item, then …if any damage find out after , we will sent you parts for replacement , we also can claim it .
-
If you see the damage and say nothing and didn’t make any note with carrier, then received it , we can’t claim it .
-
Open up the boxes within 5 business days of delivery and make sure all the pieces are intact. If there are damages, you need to email us pictures within 5 business days of delivery showing the damages. please e-mail to : josh.090808@gmail.com We will confirm receipt of the pictures as soon as possible.
Failure to inform us of problems with your order within 5 business days will result in your claim being denied. If a claim is denied, any costs for repairs or replacement parts will be paid for by the customer.
.
What do I do when my order has visible damages?
-
Make sure you note all the damages on the delivery receipt.
-
Open up the boxes within 5 business days of delivery and make sure all the pieces are intact. If there are damages, you need to email us pictures within 5 business days of delivery showing the damages. please e-mail to : josh.090808@gmail.com
-
We will confirm receipt of the pictures as soon as possible.
Failure to inform us of problems with your order within 5 business days will result in your claim being denied. If a claim is denied, any costs for repairs or replacement parts will be paid for by the customer.
How do I track my order?
tracking information will be provided to you by e-mail
What are your delivery options?
1. Via our very own delivery Service professionals on our own trucks in great Vancouver
2. Via courier, usually in the case of smaller parcels and packages. under 30 kg
What is your handling and shipping ?
We will ship all orders within 2 business days of payment.
@We will ship to your address according you fill out the address form when you pay it. and also need your phone number for shipping .
@we cannot ship to P.O boxes,
@Fast shipping to major city of BC, takes 3-5 working days, the shipping to other province about need 7-10 days, (If you don't get it for a long time, please contact us by e-mail : josh.090808@gmail.com , We will help you to check it.
@ ours shipping services is curb delivery ,the carrier will bring items to your doorstep ,driving way , or entrance of building . The delivery company may or may not contact you to arrange a delivery date depending on the company, however tracking information will be provided to you. You may need the assistance of a friend or family member to help offload your furniture from the delivery truck and into your home. It is the customer’s responsibility to bring the items inside their premises, assemble and dispose of all packaging.