FAQ

 

 

Do you provide across Canada delivery?

 

We ship across major cities of Canada except for the following areas: Northwest Territories, Yukon, Nunavut, Newfoundland and Labrador. In these locations, a shipping surcharge of $150 will apply and we ask that you please allow 7-10 business days for your order to arrive once it has been processed .

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What is your returns policy?

 

RETURN POLICY

 

What is your returns policy?

If unused…package not open 

 

Returns accepted within 30 business days if unused, unwashed items that are still in original packaging. To make a Return, please have it available for pick up in the same manner in which it was delivered. It’s customer need response upload to carrier truck, A flat rate return shipping fee of $300 will be applied to your refund.   

 

if you need our arrange carrier pick up your return items

 EX : your order $1000 ( before TAX )  

flat rate return shipping fee is $300  

we will return you $700+TAX  

 

if you can return by yourself  

EX : your order $1000 ( before TAX )  

without return shipping fee  

we will return you $1000+TAX 

 

 If used or package open 

Returns for used or package open items are subject to a restocking fee for 20% of the cost of the item (before taxes) which will be deducted from your total refund. Please repackage your items as original packaging, and have it available for pick up in the same manner in which it was delivered. It’s customer need response upload to carrier truck. 

 

if you need our arrange carrier pick up your return items 

EX : your order $1000 ( before TAX )  

20% restocking fee is $200 

flat rate return shipping fee is $300  

we will return you $500+TAX   

 

if you can return by you self  

EX : your order $1000 ( before TAX )  

20% restocking fee is $200 

without return shipping fee 

we will return you $800+TAX  

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What do I do when my order has visible damages?

 

• Make sure you note all the damages on the delivery receipt  ,and you can reject receive it and asking carrier bring back to us , and please take picture and sent to us , then we will redelivery to you .

 

• if items seems ok inside, but package have damage , you still can receive it , but you need take photos and make note on delivery sheet, that which carrier will asking you sign and also asking carrier sign it , and you receive the item, then …if any damage find out after , we will sent you parts for replacement , we also can claim it . 

 

• If you see the damage and say nothing and didn’t make any note with carrier, then received it , we can’t claim it . 

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• Open up the boxes within 5 business days of delivery and make sure all the pieces are intact. If there are damages, you need to email us pictures within 5 business days of delivery showing the damages. please e-mail to : josh.090808@gmail.com We will confirm receipt of the pictures as soon as possible.

 

Failure to inform us of problems with your order within 5 business days will result in your claim being denied. If a claim is denied, any costs for repairs or replacement parts will be paid for by the customer.

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What do I do when my order has visible damages?

• Make sure you note all the damages on the delivery receipt.

• Open up the boxes within 5 business days of delivery and make sure all the pieces are intact. If there are damages, you need to email us pictures within 5 business days of delivery showing the damages. please e-mail to : josh.090808@gmail.com

• We will confirm receipt of the pictures as soon as possible.

Failure to inform us of problems with your order within 5 business days will result in your claim being denied. If a claim is denied, any costs for repairs or replacement parts will be paid for by the customer.